Please note: For training and security reasons your call may be recorded and monitored. see how you can book with confidence.ħ days a week: 07:00 - 22:00 (local time) Visiting us face-to-face in your local branch is free. You do not need to have any credit or call allowance on your plan to call 116 123.
With our market-leading Protection Promise you get: This number is free to call from both landlines and mobiles, including pay-as-you-go mobiles.
Find out more.Īnd if your trip is impacted by a lockdown travel ban or mandatory hotel quarantine this year, and you wish to change your plans, there are a number of flexible options available to you, even if your flight is still operating. So you can book, with even more confidence, knowing that if plans change, so can your booking until 31 March 2022 fee free anytime up to 2 hours before your flight. Charge fees may apply for changes made after the current fee waiver has ended. We've made our market-leading Protection Promise even more flexible for travel this year. Once you’ve submitted an online refund request, you can track the status of your request here.įor more information visit our Disruption Help Hub.įor refunds in relation to a lockdown travel ban or mandatory hotel quarantine this year, see our Protection Promise. Please note that refunds are made to the account used to make the booking with us. You may receive a voicemail, SMS text, email or letter asking you to call one of the following numbers: 1-80 Opens your phone app.
Our team are currently processing refund requests within 7 days, and this may take a few days to show as available in your account, depending on your bank.